Virksomheden

Vi er Zeekr, bygget på et årtis europæisk erfaring. Vi er et premium elbil- og teknologiløsningsbrand fra Geely Holding Group, en af verdens største bilkoncerner. Vores mål og vision er at accelerere skiftet til fuldt elektrificeret mobilitet. Vi er dedikerede til at drive fremtidens transport med banebrydende teknologi og en kundecentreret tilgang.

Rollen
Sales & CX Specialist hos ZEEKR Danmark
ZEEKR Danmark vokser hurtigt, og vi er ved at opbygge et af de mest agile og ambitiøse teams på markedet for premium elbiler. Vi leder nu efter en Sales & CX Specialist, der ønsker at forme fremtiden for vores kundeoplevelse og bidrage til den fortsatte vækst i vores forretning.

Hos os bliver du en del af et lille, dynamisk team, hvor beslutninger træffes hurtigt, tempoet er højt, og hvor vi helt bogstaveligt bygger vejen, mens vi kører på den.

Dine vigtigste ansvarsområder
Som Sales & CX Specialist vil du være drivkraften bag kundetilfredshed, datakvalitet og salgsekspertise.

Dette vil du arbejde med:

• Kundeoplevelse & kundetilfredshed.

• Sikre struktureret opfølgning på målinger af kundetilfredshed (NPS, feedback, indsigter i kunderejsen osv.).

• Udvikle og eksekvere initiativer, der løfter kundeoplevelsen på tværs af vores forhandlernetværk.

• Koordinere og analysere Mystery Shopping-resultater.

Sales Force & datakvalitet

• Drive implementering, vedligeholdelse og opfølgning på brugen af Sales Force i hele forhandlernetværket.

• Sikre høj datakvalitet, overholdelse af processer og løbende optimering.

• Håndtere alle forhandlerrelaterede data, rapportering og systemadgange.

Sales Support & projekter

• Lede udvalgte salgsrelaterede projekter og initiativer.

• Samarbejde tæt med hele teamet om processer, forbedringer og operationelle opgaver.

• Støtte forskellige ad hoc-opgaver, som er essentielle i vores hurtigt voksende organisation.

Du vil rapportere direkte til Sales Manager for ZEEKR Danmark, og sammen vil I tydeligt definere dine ansvarsområder – hvilket giver stort rum for ejerskab og udvikling.

For at få succes i rollen forventer vi, at du:

Vi søger en person, der brænder for at skabe enestående kundeoplevelser og trives i et miljø, hvor ingen dage er ens.

Faglige kvalifikationer

• Solid erfaring med arbejde inden for kundetilfredshed, CX eller lignende funktioner.

• Stærk, praktisk erfaring med Sales Force (obligatorisk).

• Erfaring med datahåndtering, procesopfølgning og rapportering.

• Erfaring fra bilbranchen eller forhandlernetværk er en fordel (men ikke et krav).

Personlige egenskaber

• Evne til at bevare overblikket og håndtere flere opgaver samtidig.

• Trives i et hurtigt skiftende miljø med hyppige ændringer.

• Har en positiv og proaktiv tilgang.

• Komfortabel med skiftende retninger og løbende tilpasning.

• Struktureret, selvstændig og ansvarsbevidst.

• Motiveret af teamwork og af at bidrage til fælles succes.

Vi tilbyder

• En nøglerolle i et af de mest spændende nye bilmærker i Danmark.

• Et dynamisk og sjovt arbejdsmiljø med højt tempo, energi og stærkt samarbejde.

• Gode muligheder for både personlig og faglig udvikling.

• En kultur hvor dine idéer bliver hørt og hurtigt omsat til handling.

• En unik mulighed for at påvirke ZEEKRs rejse i Danmark fra et tidligt stadie.

Send venligst dit CV på engelsk.

The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

The role
Sales & CX Specialist at ZEEKR Denmark ZEEKR Denmark is growing rapidly, and we’re building one of the most agile and ambitious teams in the premium EV market. We are now looking for a Sales & CX Specialist who wants to shape the future of our customer experience and contribute to the continued growth of our business. With us, you’ll become part of a small, dynamic team where decisions are made quickly, the pace is high, and where we quite literally build the road as we drive on it. Your Key Responsibilities As a Sales & CX Specialist, you will be the driving force behind customer satisfaction, data quality, and sales excellence.

This is what you will do:

• Customer Experience & Satisfaction.

• Ensure structured follow-up on customer satisfaction metrics (NPS, feedback, customer journey insights, etc.)

• Develop and execute initiatives that elevate customer experience across our dealer network.

• Coordinate and analyse Mystery Shopping results Sales Force & Data Quality.

• Drive adoption, maintenance and follow-up on Sales Force usage across the dealer network.

• Ensure strong data quality, process adherence and continuous optimisation.

• Handle all dealer-related data, reporting and system access Sales Support & Projects.

• Lead selected sales-related projects and initiatives.

• Collaborate closely with the entire team on processes, improvements and operational tasks.

• Support various ad hoc duties essential to our fast-paced, growing organisation.

You will report directly to the Sales Manager for ZEEKR Denmark, and together you will clearly define your areas of responsibility -offering substantial room for ownership and development.

To be successful in the role you will demonstrate:

We’re looking for someone who is passionate about creating exceptional customer experiences and thrives in an environment where days are not the same.

Professional Qualifications

• Strong experience working with customer satisfaction, CX or similar functions.

• Solid, hands-on experience with Sales Force (mandatory).

• Experience with data handling, process follow-up and reporting.

• Automotive or dealer network experience is a plus (but not required).

Personal Qualities:

• Able to maintain overview and juggle multiple tasks simultaneously.

• Thrive in a fast-moving environment with frequent changes.

• Possess a positive, proactive mindset.

• Comfortable with shifting directions and continuous adaptation.

• Structured, self-driven and accountable.

• Motivated by teamwork and contributing to shared success.

What We Offer

• A key role within one of the most exciting new automotive brands in Denmark.

• A fast-paced and fun work environment with high energy and strong teamwork.

• Great opportunities for both personal and professional growth.

• A culture where your ideas are heard and quickly acted upon.

• A unique chance to influence ZEEKR’s journey in Denmark from the early stages.

Please submit your CV in English.

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

Apply today, we will perform ongoing selection during the application period. We look forward to hearing from you.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.