Virksomheden

Vi er Zeekr, bygget på et årtis europæisk erfaring. Vi er et premium elbil- og teknologiløsningsbrand fra Geely Holding Group, en af verdens største bilkoncerner. Vores mål og vision er at accelerere skiftet til fuldt elektrificeret mobilitet. Vi er dedikerede til at drive fremtidens transport med banebrydende teknologi og en kundecentreret tilgang.

Rollen
Vi søger en Sales & Customer Experience Specialist, der kombinerer stærk salgsforståelse med solid erfaring inden for kundetilfredshed og kundeoplevelse – og som har lyst til at omsætte kundeindsigter til konkret salgsperformance i forhandlernetværket.

Rollen er ideel for dig, der har arbejdet tæt med kunder og salgsorganisationer, og som motiveres af at forbedre både kunderejsen og salgsresultaterne i praksis.

Du bliver en del af et lille, ambitiøst team med højt tempo, korte beslutningsveje og stort råderum.

Dine vigtigste ansvarsområder:

Kundeoplevelse & kundetilfredshed

• Tage ejerskab for kundetilfredshed på tværs af ZEEKRs danske forhandlernetværk.

• Arbejde struktureret med kundefeedback, NPS og indsigter fra kunderejsen.

• Sikre systematisk opfølgning på kundefeedback – og omsætte indsigter til konkrete forbedringer i salgs- og leveringsprocessen.

• Understøtte forhandlerne i at levere en ensartet og premium kundeoplevelse.

• Koordinere og følge op på Mystery Shopping-aktiviteter.

Salg & forhandlersamarbejde

• Samarbejde tæt med forhandlerne om at styrke salgsoplevelsen fra første kontakt til levering.

• Bidrage til udvikling og implementering af salgsinitiativer, kampagner og processer.

• Være sparringspartner for forhandlerne i relation til både salg og kundeoplevelse.

• Arbejde aktivt med koblingen mellem høj kundetilfredshed og øget salgsperformance.

Salgsunderstøttelse & systemer

• Understøtte brugen af Salesforce som værktøj til opfølgning på leads, salg og kunderejser.

• Sikre, at relevante salgs- og kundeindsigter bruges aktivt i hverdagen.

• Bidrage til enkel og praksisnær rapportering – uden at rollen bliver datatung.

Projekter & udvikling

• Deltage i og drive udvalgte salgs- og CX-relaterede projekter.

• Bidrage til opbygning og løbende udvikling af processer i takt med ZEEKRs vækst i Danmark.

Du refererer direkte til Sales Manager for ZEEKR Danmark og får stor frihed til at forme indholdet af rollen.

Hvem er du?

Vi søger en kommerciel profil med dokumenteret erfaring inden for kundetilfredshed og kundeoplevelse, gerne kombineret med salg eller bilbrancheerfaring.

Fagligt

• Erfaring fra en rolle med ansvar for kundetilfredshed, CX eller kundeoplevelse.

• Erfaring med at arbejde med kundefeedback, NPS eller lignende målinger.

• Forståelse for, hvordan kundetilfredshed understøtter salg og loyalitet.

• Gerne erfaring fra bilbranchen, importør, forhandlernetværk eller beslægtet branche.

• Erfaring med CRM/Salesforce er en klar fordel.

Personligt

• Du er kommercielt tænkende og ser kundetilfredshed som en salgsdriver.

• Du er relationsstærk og trives i samarbejde med forhandlere og kolleger.

• Du tager ansvar og arbejder struktureret og selvstændigt.

• Du har energi, drive og lyst til at være med til at opbygge et nyt brand.

• Du trives i et miljø med forandring, tempo og udvikling.

Vi tilbyder

• En central rolle i opbygningen af et nyt og ambitiøst premium elbilmærke.

• Stor indflydelse på kundeoplevelse og salgsudvikling i Danmark.

• Et dynamisk arbejdsmiljø med højt tempo og stærkt samarbejde.

• Gode muligheder for personlig og faglig udvikling.

• En unik mulighed for at være med helt fra starten af ZEEKRs danske rejse.

Send venligst dit CV på engelsk.

The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

The role

We are looking for a Sales & Customer Experience Specialist who combines a strong commercial mindset with solid experience in customer satisfaction and customer experience – and who is motivated to translate customer insights into tangible sales performance across our dealer network.

This role is ideal for someone who has worked closely with customers and sales organizations, and who is driven by improving both the customer journey and sales results in practice.

You will join a small, ambitious team with a fast pace, short decision-making paths, and a high degree of autonomy.

This is what you will do:

Customer Experience & Customer Satisfaction

• Take ownership of customer satisfaction across ZEEKR’s Danish dealer network.

• Work in a structured manner with customer feedback, NPS, and customer journey insights.

• Ensure systematic follow-up on customer feedback and translate insights into concrete improvements in sales and delivery processes.

• Support dealers in delivering a consistent and premium customer experience.

• Coordinate and follow up on Mystery Shopping activities.

Sales & Dealer Collaboration

• Work closely with dealers to strengthen the sales experience from first contact to delivery.

• Contribute to the development and implementation of sales initiatives, campaigns, and processes.

• Act as a sparring partner for dealers in relation to both sales and customer experience.

• Actively work with the link between high customer satisfaction and increased sales performance.

Sales Support & Systems

• Support the use of Salesforce as a tool for lead management, sales follow-up, and customer journeys.

• Ensure that relevant sales and customer insights are actively used in day-to-day operations.

• Contribute to simple and practical reporting, without making the role overly data-focused.

Projects & Development

• Participate in and lead selected sales- and CX-related projects.

• Contribute to the establishment and continuous development of processes in line with ZEEKR’s growth in Denmark.

You will report directly to the Sales Manager for ZEEKR Denmark and will have significant freedom to shape the content and scope of the role.

Who are you?

We are looking for a commercially minded profile with documented experience in customer satisfaction and customer experience, preferably combined with sales experience or experience from the automotive industry.

Professional Background

• Experience from a role with responsibility for customer satisfaction, CX, or customer experience.

• Experience working with customer feedback, NPS, or similar metrics.

• Strong understanding of how customer satisfaction supports sales and customer loyalty.

• Experience from the automotive industry, importer environment, dealer networks, or a related industry is an advantage.

• Experience with CRM systems, especially Salesforce, is a strong advantage.

Personal Qualities

• You have a commercial mindset and see customer satisfaction as a key driver of sales.

• You are relationship-oriented and thrive in collaboration with dealers and colleagues.

• You take ownership and work independently in a structured manner.

• You bring energy, drive, and motivation to help build a new brand.

• You thrive in an environment characterized by change, pace, and development.

What We Offer

• A key role in building a new and ambitious premium electric vehicle brand.

• Significant influence on customer experience and sales development in Denmark.

• A dynamic work environment with a high pace and strong collaboration.

• Strong opportunities for both personal and professional development.

• A unique opportunity to be part of ZEEKR’s journey in Denmark from an early stage.

Please submit your CV in English.

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

Apply today, we will perform ongoing selection during the application period. We look forward to hearing from you.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.