The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

The role

Our Dutch team is looking for an Aftersales Lead who will be building and growing our after sales business at Zeekr Netherlands. At Zeekr, we build strong relationships with our customers by offering outstanding service and guidance through the chain and involvement into product and service development. The Aftersales Lead is a vital part of the Leadership team to steer Zeekr Netherlands to next level, reports to the Head of Country and works closely with the respective teams from Zeekr Europe located nearby in Amsterdam.

This is what you will do:

• Customer Relationship Management: Handling customer relationships and ensuring a customer first approach.
• Partner Management: Fostering strong relationships with aftersales teams of our Authorized Service & Repair network, leasing Partners and suppliers across the Netherlands.
• Collaborating on Product Improvement: Gathering feedback to contribute to product and service improvements.
• Quality Assurance: Ensuring high standards for all repairs and customer satisfaction.
• Workshop Management: Overseeing daily operations, scheduling repairs, ordering parts, and managing staff.
• Warranty Management: Managing warranty claims and repairs within guidelines.
• Inventory Management: Managing inventory to ensure necessary parts and supplies are available.
• Business Development: Identifying and pursuing new business opportunities.
• Implementing Strategies: Developing and executing after-sales strategies to enhance customer satisfaction and loyalty
• Staff Training and Development: Enabling training and development opportunities for staff.
• Budget Management: Ensuring expenses are within budget and revenue targets are met.
• Compliance: Adhering to regulatory requirements and industry standards.

To be successful in the role you will demonstrate:

• Extensive experience in after-sales management within the automotive industry, either from a dealer group or OEM.
• Strong technical understanding of electric vehicles and automotive systems.
• The ability to steer the detail of today and anticipate on what is coming up next.
• Proven experience in building relationships for a premium automotive brand.
• Entrepreneurial skills to always improve from within by fostering and nurturing ideas from the team
• Excellent problem-solving skills and effective communication in Dutch and English.
• Ability to lead with trust and care, adapt to a fast-paced environment, and embrace diversity.

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

Apply today, we will perform ongoing selection during the application period. We look forward to hearing from you.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.