Technical Service Expert
The Company
We are ZEEKR, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest privately held automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.
Our cars have finally arrived in Europe, and with several markets on our expansion roadmap, there has never been a better time to join the team.
The role
We are looking for a Technical Service Expert to join our Customer Care team in our Amsterdam HQ.
This is what you will do most of the time:
- Support the Technical team and Quality department with advanced problem solving across the HV vehicle platform.
- Respond to internal partners efficiently, closing out support tickets within agreed KPIs.
- Monitor trends in this area and liaise with key stakeholders to identify, escalate and analyze symptoms and root causes.
- Willing to travel to support international teams as needed.
- Under take regular formal and informal development to keep your core knowledge and skills base up-to-date.
This is what you will demonstrate:
- Documented experience from similar role.
- Extensive automotive experience, ideally within a dealer/importer and/or OEM background.
- Excellent diagnostic abilities.
- Excellent analytical skills with experience from working with big data/BI is an advantage.
- You have a deep respect for all aspects of customer data privacy, including the EU GDPR regulations.
- You are innovative and have a great ability to adapt and perform in a constantly changing, fast-paced work environment.
- Have a strong people and customer centric mind.
- You have an entrepreneurial approach and dare to make decisions.
- A strong communicator and fluent in English.
To thrive at ZEEKR we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.
Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.
- Department
- Service, After Sales, and Customer Care
- Locations
- Amsterdam
About ZEEKR EU
ZEEKR is the global luxury electric mobility technology brand from Geely Holding Group. ZEEKR aims to create a fully integrated user ecosystem with innovation as standard. The brand utilizes the Sustainable Experience Architecture (SEA) and includes its own battery technologies, battery management systems, electric motor technologies and electric vehicle supply chain.
Technical Service Expert
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